Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons.
In order to redeem your coupon, simply add the products you would like to purchase to your shopping cart.
In your shopping cart, beneath your item information, you will see an option to enter your promotional code.
Click "APPLY" button and a box will drop down where you can type in your coupon code.
Once you click APPLY your discount will be subtracted from your subtotal.
Trying to use two promo codes? Sadly it's only possible to use one coupon at a time....
If you are having problems with your coupon, please click here for more information.
If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the card.
If all details are correct, please try to pay via PayPal. Don't worry,you don't have to be a registered member of PayPal to use their services.
You can also use a different credit card or try simply try again with the payment process a few hours after your initial attempt.
If your promotional code still isn’t working please contact our Customer Service Team to resolve the issue.
At Uniquestylelife, we accept all major credit cards as well as payments made through PayPal.
All payment must be made in full before shipment.
In order to place a payment, simply click on either the 'Continue To Checkout' or the 'PayPal Checkout' buttons in the shopping cart. After you have entered your contact details you will then be redirected to the relevant payment platform.
Credit card users may pay with
Visa
MasterCard
American Express
Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards
Shipping cost is calculated based on the shipping method,you can choose the free shipping or payment shipping(Expedited shipping ,urgent shipping). Please add all the items to your cart and then choose the shipping ways you want.
Placing an order on our website is very intuitive.
Once you have browsed the products through our catalogues, choose and click on the product you would like to order.
You will then be taken to a product page where you will find a lot of useful information such as product price, character limit, and dimensions.
Once you click the ADD TO CART button and you will be redirected to your shopping cart ready for checkout.
Once you have arrived at the shopping cart you can confirm that all of your order details are correct. If you have a Promo Code this is the place to enter it to redeem the discount. You can find out more about how to use a coupon here.
Once you are satisfied with your order you may press the CONTINUE CHECKOUT button, which will take you to the contact information page.
Here you will fill out your basic contact details and then again click CONTINUE CHECKOUT.
The next page will be where you enter your payment & shipping information. Once you have successfully completed this page, you will be sent to a confirmation and thank you page and your order will be sent to production! You will also receive an order confirmation email with your order details and shipping information.
GET PERSONALIZING TODAY!
If, for some reason, you are unable to complete your payment using PayPal, please contact us with your order details.
We will gladly send you an e-mail with a PayPal Payment Request in order to complete your payment and process your order.
If you are having issues redeeming your coupon, you may have entered the wrong coupon code or your coupon may have expired. Please make sure you write the promotional code in the exact same way it was given to you, without any spaces.
If your promotional code is not working please contact our customer service to resolve the issue.
You may also want to revise our article on How to use a coupon
Only one promotional coupon/ code/ voucher/ can be used per purchase.
Throughout the year, Uniquestylelife celebrate many national holidays and causes with promotions on site. We want to celebrate with you and your family during special events such as Valentine's Day, Mother's Day, Halloween, Thanks Giving, and let's not forget the most important... CHRISTMAS! We join in the celebrations with special offers and site wide sales!
It's important that if you are buying for a special national event you confirm that you have selected the correct shipping method in order to get your purchase in time.
The loyalty of our newsletter subscribers as well as Facebook and Instagram followers, will be rewarded with special perks alongside of any onsite promotional events. These promotions can usually be claimed using a coupon code.
At Uniquestylelife we strive to provide quality and unique items to commemorate your loved ones and cherish your most precious moments. If you are unsatisfied with the product you have chosen or it has arrived damaged, please let us know immediately. Our team will work with you to either refund the item or offer an exchange.
To contact our customer service team in regards to a refund or replacement, please fill in the following form.
RETURN POLICY
1.If item is broken, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
2.If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Uniquestylelife, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.
Damaged Item
If your item has arrived damaged or incomplete, please contact us immediately.
You will need to send a clear image of the damaged item to a customer service representative.
Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Cancellation & Refunds
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
To cancel your order, please contact our customer service team here.
If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact our customer service team.
* Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
If you are changing the item with a monetary difference, we will send you either a payment request or refund, according to the difference.
As each item is made uniquely and specifically for every customer, any changes made after an order has shipped will incur a 30% restocking fee.
If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Please make sure to include:
Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
We can change your shipping address for you until your item is being packed. That's the stage we carefully pack your personalized items and prepare it for shipping.
You are probably thinking to yourself "How could this happen??"...
You may have been really excited to place your order and missed a slight detail.
We can relate 😉
But don't worry, we can rectify this for you.
- If the address is missing an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it returns to us we can easily update the shipping address for you. Please contact us with the following details:
Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
You can use your tracking number to track your order and see when it returns to us.
Sometimes the order does not return to us, and gets lost in the mail. We are sorry for this.
In this case we can offer to reorder your item to the correct address for you for a 30% restocking fee.
If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
Click here
Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.
If for over a week, you still haven't received your shipping notification, please contact us.
We take pride in providing a range of secure local and world-wide shipping options.
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to.
We usually offer two methods to the U.S:
Standard Free Shipping
Express - shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices. Please visit our shipping information page for more info.
Please note that the time frame is stated in business days, which means that it does not include weekends.
For more information about local and international shipping as well as relevant delivery times during peak seasons please click here.
Continued browsing through our site and realized that you MUST order this ring too??
In order to add an item to your order, you will need to place a new order.
We understand that you would like your items to arrive together, and we can do it!
All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID.
Our team will see this comment and will update your order for you.
Please note that by shipping both orders together, the estimated time of delivery will be slightly delayed.
We want to help you in the best possible way. You can contact us from the Uniquestylelife Help Center as well as find useful information to help you with your frequently asked questions.
Search for answers to your questions by typing your question in the search bar, Image
browse through the topics or view our popular questions.
If the answers suggested don't solve your issue, you are able to contact us directly here (support@uniquestylelife .com) to email our customer service representatives. For a more immediate response, you can send us a message on one of our social pages, facebook or instagram.
Staying online also means that we can stay available for you 24 hours a day, 7 days a week, 365 days a year! This makes it easy for you to get in contact with us. While we do not have a call center capacity to receive phone calls, we will happily contact you if necessary.
Unsatisfied with my choice
If you are unsatisfied with your product, please contact us once you get the item within 15 days. We will be happy to exchange it for something else according to 99 days of Return Policy.
Your original item will need to be returned before we are able to send your new item to production. There is 30% restock fee for the original item you ordered as each item is made uniquely and specifically for every customer
If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
If you are not satisfied with this option, our customer support will work with you to find an alternative solution.
Damaged Item
If your item has arrived damaged or incomplete, please contact us immediately.
You will need to send a clear image of the damaged item to a customer service representative.
Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Cancellation & Refunds
Production of your personalized item will begin immediately after you have processed your order.
Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, order cancellation will incur a 30% restocking fee.
Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
To cancel your order, please contact our customer service team .
To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund is processed.
At Uniquestylelife, we promise the items we sell is of the highest quality.
All items are automatically covered with a 99 Day period.Any damage during this period will be covered. Any damage that occurs during this year will be covered.
In case of damage, please send a clear picture to our customer support and we will be sure to resolve this to your satisfaction.
If this occurs, we will do our best to sort this out right away.
Please check your order details to ensure that the order was placed correctly with the personalization that you chose.
Please contact our Customer Carew team so that we will be able to send you a replacement item.
Please make sure to include:
Your Order ID number
A picture of the incorrect item
Explain how the item was meant to look like
The item's name and item ID
Rest assured we will resolve this issue for you as quickly as we can.
We're sorry to hear that an item is missing!!
Please check your order details on your order confirmation to make sure that the details are correct and as you ordered.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
We are sorry to hear that your order is not to your taste.
We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site.
When contacting us, please make sure to include the following details so that we can assist you in the best possible way:
Your Order ID number
A picture of the item you received
Feedback on the item
Link to the item that you would like to exchange to
If the mistake is ours, we are happy to rectify our mistake and to offer a free replacement item for you with the correct inscription.
When contacting us, please make sure to add the following details so that we can assist you in the best possible way:
Your Order ID number
A picture of the item you received
The correct inscription
Hand wash or machine wash in the cold water
Do not bleach, do not iron
Hang dry
We take pride in providing a range of secure local and world-wide shipping options.
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to.
We usually offer two methods to the U.S:
Standard Free Shipping
Express - shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices. Please visit our shipping information page for more info.
Please note that the time frame is stated in business days, which means that it does not include weekends.
Yes! We ship to most countries all over the world.
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
We offer worldwide shipping through airmail, with two main options of standard free shipping and urgent shipping. The latter one suits for customers who have needs for faster delivery. For a full list of shipping time and prices for faster delivery, please see here.
Want to know exactly where it is?
You can use our tracking tool to track your order and track it until it reaches you.
Click here
Haven't Received A Shipping Notification?
Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order.
If you haven't received a shipping notification then your order probably hasn't been shipped yet. Don't worry. We will let you know once your order is on its way to you.
Order Should've Arrived But Hasn't?
We are sorry that you haven't received your order yet
☆Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for a correct shipping address.
☆Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order.
☆Ask other members of your household if they accepted the package. Yes, this happens a lot!
☆Check if the order was delivered to your local post office
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.
If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
Click here please to track your order.
Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.
If for over a week, you still haven't received your shipping notification, please contact us.
We are sorry that you are having trouble with our tracking tool.
We ask that you please check that you have entered the correct Order ID number.
If you are sure that the Order Id is correct, then maybe there is a problem with the email address.
Perhaps you placed your order with a different email address.
Please contact us if you are still having difficulties with tracking your order.
If your postal tracking number is not working, please allow 48 hours to try again.
Sometimes it takes time for the information to be update on the shipping websites.
If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Please make sure to include the complete information:
Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
Please be aware that the shipping address cannot be changed after order is shipped.
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived.
If this happens to you within 36 hours of the expected delivery, please following these steps:
☆Check your shipping notification email to ensure your package was shipped to the correct destination
☆Look for a notice of attempted delivery
☆Look around the delivery location for your package
☆See if someone else in the house accepted the delivery
☆Some packages travel through multiple carriers; check your mailbox other locations you receive mail.
☆Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please Contact Us.
This means that the tracking information hasn't been updated in the online tracking system in time, though the actual order status may have already been updated.
Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service for assistance.