DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.
Processing time differs from product to product. All items are made-to-order and generally request 3 days to handcraft. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
|Standard Shipping||7-12 Business Days||Free|
|Expedited Shipping||3-5 Business Days||$20|
*Please note that the time frame mentioned above doesn’t include production time and does not account for delays caused by vendors or service and weather disruptions.
Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.
SHIPPING DELAY INFORMATION
Due to COVID-19, deliveries in the following areas are likely to be limited. Customers could pick up packages at the nearby post office. For specific information, please check the official notice.
*Britain: Postcodes of the delayed areas – IG11,SS13-SS16,LL54, LL55,CR3,CR6,ME4,ME5,CH1-CH4,E4,SN13-SN15,CO1-CO8,NN17, NN18,CR0,CR9,IG7-IG10,EN1-EN3,B24,ME7,IG1-IG6,L32, L33,SE13,WS7,WS13,WS14,L39,L40,PE1,PE3-PE6,HD8,ME9, ME10,CM07,CM3,EX16,EX18,N7,BS9,BS10,WA8.
*Ireland: The delivery time in Ireland will be extended by 7 days.
*Canada: Delivery times in most regions are affected and delayed, and the province of Ontario and Quebec has needed to go into further lockdowns in attempt to curb the growing COVID-19 spread.
TRACKING AN ORDER
You’ll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier’s package-tracking site. If you require further tracking information, please contact us
When your order are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here
When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs, if you require refund.Please note that the personalized items there is a 30% restocking fee.